Worldwide Business Intelligence Podcast

WINNING CLIENTS’ LOYALTY with Jonathan Low

Our guest on Global Intelligence Update - Jonathan Low

 

Jonathan will be talking about: WINNING CLIENTS’ LOYALTY

7 Proven Practices to Convert Clients to Amazing Fans

Program Overview:

Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your organization. This program is inspired by the work from the international best-selling book “ Winning Clients’ Loyalty - Seven Proven Practices to Convert Clients into Amazing Fans”

In this session, the 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, is aimed to help you build and exceed the customer service experience that affects your organization, your people and your personal leadership effectiveness.

It will support the customer centricity mindset in seeking to understand, embrace creativity to delight, develop trust and to exceed customer’s needs both internally and externally. This has led to the creation of the Service Champion 360 Assessment Tool to support and develop these 7 core pillars and competencies.

At the end of this session, you will be able to:
A. Increase your personal self-mastery skills in the areas of self-awareness & emotional effectiveness
Be more conscious of your own emotions and how they are projected as well as be sensitized to the projections of others.
Recognize your unconscious habits so as to take action on these auto-pilot patterns
B. Increase your influence and communication, productivity and teamwork cooperation in a creative manner to delight.
Create positive customer interactions and eliminating negative communication habits.
Provides an understanding of first impressions, developing a positive attitude and defines communication in its different forms.
C. Exceed Customer needs and develop better customer engagement, trust, relationship & connection for higher retention & loyalty to both internal and external customers.

Cultivate the 4Cs of trust-building to develop deeper relationship engagement and connections with their internal & external clients.
Discover your personal brand promise and how you can grow your circle of influence

More about Jonathan Low CSP CVP
Jonathan centers his speaking and executive coaching work with organizations and senior executives to measurably improve their leadership effectiveness, mental resilience and business performance especially in the areas of Sales Performance, Mental Toughness, Service Quality, Leadership Communication and Team Development. He believes that "Increased self-awareness accelerates professional relations and business success”.
Jonathan has more than 30 years of professional & international business experience in executive positions in the service industry and has worked with executives and their leadership teams throughout Asia, the Middle East, Africa, Europe and North America.

A Certified Speaking Professional (CSP), Certified Virtual Presenter (CVP) and one of Asia leading Sales & Service Optimiser & Global Leadership Coach, Jonathan has successfully delivered his high energy, fun and highly engaging keynotes or workshops to international participants. He is consistently ranked within the Top 3 in GlobalGuru Hospitality for the last 6 years and is the international author of “Winning Clients’ Loyalty - 7 Proven Practices to Convert Clients into Amazing Fans”.

He is the creator of the Service Champion Profile 360 Assessment n collaboration with the Mental Toughness Research Institute and the founder of Global Success Learning Academy group of companies. He is also the current President (2020/2021) at the Virtual Speakers Association International (VSAI) and former President (2015/2016) at the Global Speakers Federation and Malaysian Association of Professional Speakers.

Developing Resilience In The New Economy with Dr Patrick Liew

Join Dr Patrick Liew for a very exciting Global Intelligence Update on Developing Resilience In The New Economy

 

Dr Patrick will be diving into:

 

• Successful people have one common denominator, especially during a climate of turbulence - resilience. 
• Resilience is the ability to recover from difficulties, setbacks or failures, and be able to press to achieve success. 
• How then can one be resilient? Survive and succeed during and after the Covid-19 pandemic? 

In this Podcast, Dr Patrick Liew will highlight three critical success factors to develop resilience. 

 

He will share seven principles on how you can respond to a challenge or a crisis and come out of it as a leader and winner. 

Equally important, he will show you how to transform a setback into a stepping stone for sustainable success. 

 

More about Dr Patrick Liew:

 

Dr Patrick Liew, Ed.D, MBA, MSc, BSc, CIPS, CBI, is an award-winning entrepreneur, humanitarian and philanthropist.

He graduated with a doctorate degree in education from the University of Southern California. His dissertation revolved around financial intelligence.

Regarded as one of the most successful entrepreneurs and investors, he has helped to list more than three companies on three stock exchanges (SGX, ASX, NYSE) in three different countries.

 

Dr Patrick is actively involved in supporting humanitarian, philanthropic and charity causes, and has won numerous awards for his good work.

He has also won international business awards including the Global Leader Award, Asia Pacific Entrepreneurship Award, and the Entrepreneur of the Year Award for Social Contributions.

Your Blueprint with Landi Jac

Join Landi Jac for this session of Global Intelligence Update on Your Blueprint

For those of you who already has a blueprint or is in the process of developing one, this will be a valuable session. Landi will take you through the Blueprint quality checklist and all the finer detail that goes into it:

• Name of your Blueprint
• Story Value
• Symbol of your Essence

8 Styles of leadership & which is right for you with Akhil Shahani

On this weeks' episode of Global Intelligence Update we have Akhil Shahani sharing: 8 Styles of leadership & which is right for you

 

Food for thought in this session:

• Have entrepreneurs been misled about the idea of leadership?
• Should you be like Napoleon or Mahatma Gandhi?
• Do you have the right leadership personality?

More about Akhil:

Dr. Akhil Shahani is the Managing Director of The Shahani Group, which runs a franchised range of colleges in areas like business, media, real estate, finance and others. His colleges incorporate global industry-oriented education systems that make their graduates truly employable. Additionally, he runs the ed-tech platform Ask.Careers and recruitment firm, Ask Talent Services.

He is also a Venture Partner in Kaizenvest, which is India’s first private equity fund focused solely on the education sector. In addition, Akhil serves as the Chairman of Global Discovery Schools, which are a franchised chain of 14 innovative schools.

Akhil’s work in the non-profit space is also extensive, he is on the advisory board of Unltd India & IDOBRO, which are two incubators supporting social entrepreneurs. He is the Director of the SAGE Foundation & Trustee of The Shahani Trust, which both have a range of charitable initiatives in education. Akhil sits on the board of 28 iconic colleges in Mumbai.

He has completed his MBA from the Kellogg Graduate School of Management in Chicago & his Doctorate in Education (Ed.D) from the University of Liverpool, where his thesis is in the area of Student Employability.

Akhil is the recipient of many awards for his work in education like the Jamnalal Bajaj Award, Bharat Shiromani Award, PIMR Outstanding Educationist Award, Rex Karamveer Chakra Gold Award, the Bharat Gaurav Award and the Indira Gandhi Priyadarshini Award among others. He is a regular speaker at conferences and has been extensively profiled in the media.

 

KEYNOTES, STRUCTURE, RELATIONSHIPS AND HOLOGRAMS with Rainer Petek

On this episode of the Global Intelligence Update, Rainer will be taking us through his journey on:

• The importance of Keynotes
• How he structures his business
• The ability to build incredible relationships with clients
• What he did to achieve an increase in business during Covid
• Holograms

More about Rainer Petek-Privat

Rainer is an inspirational speaker, business sparring partner, extreme climber and author.

Rainer started climbing when he was a teenager. By the age of 19 he had already conquered the north face of Grandes Jorasses, one of the most difficult mountaineering challenges of the Alps.

As a professional mountain guide he led numerous clients through extremely difficult climbing routes in the Eastern and Western Alps.

In his keynote presentations, Rainer takes the audience up the 'north face of business'. He creates mental images that help people better manage challenges and inspires them to start right away.

Rainer has been helping companies define and implement challenging change programmes since 1998. He also helps leadership teams develop the skills needed to manage this new environment. Rainer is the author of several books, with his first 'The Nordwand Principle' being a longseller since 2006. "Nordwand" is a symbol for big challenges with a high amount of uncertainty.

For many business leaders, their business 'north face' is successfully defining - and then implementing - a new business strategy. The challenges almost always involve people, team dynamics and team performance. Frequently a new mind-set is needed and sometimes a new organizational structure. Rainer adds value as a 'business sparring partner' - he challenges, cajoles, inspires and advises in equal measure.

Rainer holds a Master's degree in Organizational Development and since 2007 lectures in Leadership for the Executive MBA Program of the Danube University Krems.

Exquisite Customer Service with Mike Handcock

Join Mike Handcock on this Global Intelligence update.

 

Topic: Getting Customers to Come Back Again and Again

In this session Mike will guide you through the process on how to:

• Build a Garden not a Venus Fly Trap
• 3 Upsell methodologies
• The Philosophy of Great Customer Service

Lead Like Morpheus - Conscious Leadership in a Volatile World with Ian Hatton

On this episode of Global Intelligence Update our guest is Ian Hatton.

Ian will be speaking about

Lead Like Morpheus - Conscious Leadership in a Volatile World.

What you will learn from this session:

· Effective leadership is about raising and sustaining self-governing champions

· Effective leadership is engaging with self to engage champions

· Effective leadership is raising champions to be effective leaders and influencers

· Effective leadership is effectively leading virtual teams of champions

 

More about Ian: Driven by innovation, Ian Hatton curated a successful IT career - that saw him in a senior marketing leadership role at Microsoft South Africa. In 2002, his fascination with people and leadership led him to reinvent himself as a facilitator, speaker, and writer, resulting in grooming thousands of business leaders in over 75 countries. An expert in authentic connection, Ian's unique style assists people to understand, influence, and succeed beyond just the numbers. As the creator of Morpheus Genius and Morpheus Leadership, he is a leading authority living and leading from your truest self. Also known as Morpheus, he empowers personal mastery and lasting influence.

Effective Partnerships with Mike Handcock

On this episode of Global Intelligence Update Mike Handcock will be discussing Effective Partnerships.

 

What you will get from this session:

• How to establish who are the right partners and why?
• How to approach and build rapport with the right partners
• The dating, engagement and marriage game with partners

The Value of Webinars

Mike Handcock will be taking us through The Value of Webinars on this weeks' session on Global Intelligence Update.  

Mike will be taking you through the journey of:

1. How to attract high paying clients
2. How to fill your Webinar
3. How to position yourself using webinars

Mind Mastery: Reinvent your life

Our guest on Global Intelligence update is Sonia Samtani.  Sonia will be discussing

Mind Mastery: Reinterpret your life

• Understand how your mind works
• Gain tools to change your past and live more consciously in the present
• Learn the key to living a life of excellence (or a life of peace)

More about Sonia:

Sonia Samtani is the founder of All About You, a leading mental wellness centre in Hong Kong offering therapy, training, workshops, and personalised healing products. Sonia is a licensed Clinical Hypnotherapist and Hypnotherapy instructor, NLP Trainer, Life Coach, Corporate Trainer, Family Constellation Facilitator, Regression Therapist, and Public Speaking Coach.

Sonia is a sought-after mental health expert and public speaker. She has been leading workshops since 2005, and designed several courses to facilitate deep healing and conscious living. Sonia has been featured twice on TedX, and has been featured on Vogue, Tatler, Cosmopolitan, TimeOut, Jessica and MarieClaire. At the end of 2020 Sonia launched her book called “52 thoughts for Conscious Living”, which is available on Amazon. Sonia’s vision is to empower individuals with simple, yet powerful tools to navigate through the ups and downs of life with acceptance, so that they can tune into the magnificence of who they are.